dht11's Privacy Policy

What Information We Collect

dht11 collects two types of information to operate its services — information provided directly by the user, and technical information collected automatically.

Personally Identifiable Information

• Full name and date of birth (required for age verification)
• Email address and contact number
• National ID or passport details (where identity verification is required)
• Residential address
• Payment method details (bKash, Nagad, Rocket, or bank account information)

Automatically Collected Technical Information

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Visit times, page browsing patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

Purpose of Data Collection

We use your information only for legitimate and necessary purposes. dht11 never uses your information for unnecessary or unauthorised purposes.

• Account Management: Creating, verifying, and keeping your account secure.
• Identity Verification: Preventing access by those under 21 and preventing fraud.
• Financial Transactions: Processing deposits and withdrawals correctly and maintaining records.
• Customer Service: Helping resolve your complaints, questions, or issues.
• Platform Improvement: Enhancing site functionality and user experience.
• Security Monitoring: Detecting suspicious activity and preventing fraud.
• Responsible Gaming: Analysing user play patterns to identify problematic behaviour.
• Legal Obligations: Complying with applicable laws and regulations.

Data Storage and Security

dht11 uses industry-standard technology and processes to keep your information secure. Our security measures are as follows:

• SSL Encryption: All data transmitted on the site is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your information is stored in secure data centres where unauthorised access is prevented.
• Access Controls: Only authorised staff can access the information they need.
• Regular Security Audits: Regular audits are conducted to identify potential vulnerabilities.
• Data Minimisation: We only collect information that is genuinely necessary to provide our services.

However, no organisation can guarantee 100% security on the internet. We are committed to ensuring the highest level of protection, but users also have a responsibility to keep their account credentials private.

Sharing Information with Third Parties

dht11 does not sell, rent, or commercially distribute your personal information. Information may be shared with third parties only in the following limited circumstances:

Approved Third Parties

• Payment Processors: With bKash, Nagad, Rocket, and bank partners solely to complete transactions.
• Technology Service Providers: Those who assist in operating our platform and are bound by strict confidentiality agreements.
• Identity Verification Services: For fraud prevention and age verification.

In Cases of Legal Obligation

Information may be disclosed in response to a court order, a lawful request from law enforcement, or any other legal obligation. In such cases, we provide only the minimum information required.

Cookies and Tracking Technology

dht11 uses cookies and similar technologies to improve site functionality and personalise your experience.

Types of Cookies

• Essential Cookies: Required for account login and maintaining sessions. The site cannot function properly without these.
• Functionality Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To analyse site usage and improve services.
• Security Cookies: To prevent fraud and unauthorised access.

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

Data Retention Period

We retain your personal information only for as long as it is necessary or legally required.

• Active account data: for as long as the account remains active.
• Closed account data: for a defined period after account closure to meet financial and legal obligations.
• Transaction records: for the period required under applicable regulations.
• Customer service communication history: for the period necessary to facilitate dispute resolution.

Once the retention period ends, your information is securely deleted or anonymised.

Your Rights

As a dht11 user, you have the following rights over your own information:

• Right to Know: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Object: The right to object to certain uses of your information in some circumstances.
• Right to Portability: The right to receive your information in a structured, commonly used format.

To exercise these rights, please contact our support team. We will respond to your request as promptly as possible.

Protection of Children and Minors

dht11 provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.

If any information submitted to us is confirmed to belong to a person under 21, we will immediately suspend that account, delete the relevant information, and cancel any pending transactions.

If you believe a minor is using our platform, please notify our support team.

International Data Transfers

Some information may be transferred internationally as required to operate our services. In such cases, we ensure that:

• The recipient country or organisation maintains adequate data protection standards.
• Appropriate agreements and safeguards are in place for the transfer.
• Data is used only for the purposes described in this Policy.

Changes to the Policy

This Privacy Policy may change from time to time due to business needs, technological changes, or legal obligations. When changes occur:

• The updated version will be published on this page.
• For significant changes, registered users will be notified by email or through the platform.
• Continued use of the platform after any changes will be considered as your acceptance of the revised Policy.

We therefore recommend visiting this page regularly.